Q: How long will it take to receive my order?
A: For orders with a delivery address within the U.S. the delivery time is approximately 4-8 days after order is placed. For orders with a delivery address outside of the U.S. expect 7-12 days for delivery.
Q: What are the care instructions for washing my garment?
A: We recommend washing with cold water in a washing machine and hanging dry. Note: After garments are washed they will appear to be much longer than usual, do not panic, once they are dry they will resume their exact original size and shape. All of our cotton/lycra garments are pre-washed and fixed to assure that there will be no shrinkage or color bleeding.
Q: Can I return or exchange my order?
A: We accept returns and exchanges within 14 days of shipment as long as the garment is in the same condition as when we sent it out. Once we receive your return we will issue a refund on your credit card. If you are wanting to exchange for another size or design please go ahead and just order what you want from our site, to make sure we have what you are wanting in stock, and once we receive your exchange garment in the mail we will issue a refund on the credit card. Customers are responsible for paying all shipping/handling fees associated with exchanges and returns.
Please contact us for any return/exchange requests. Please include a note with your exchange/return explaining the reason for return. This will ensure swift turn around time with your exchange or refund. Our mailing address for returns/exchanges is:
Phoenix Rising Designs
12150 Charles Dr. #4
Grass Valley, CA 95945
Q: Can I make a custom order for a particular size or design that is not currently available?
A: At the present moment we are not taking special order requests. So what you see on the site is what is currently available. You can email IsaacRappaport@gmail.com and request to be notified as soon as new stock is available.
Q: How do I determine my size?
A: Please refer to our sizing charts. The inseam measurement is the distance from the crotch to the bottom of pants along the inside leg seam. Waist is the distance around the waistband. Keep in mind that the cotton/lycra is a 4 way stretch fabric that allows for a range in the sizing.
Q: Are Phoenix Rising garments safe for fire dancing?
A: We use a naturally fire resistant fabric (85% cotton/15% lycra) for all of our Phoenix Rising and MeloPhoenix garments. The clothing is fire resistant because of the fabric content and the weave. Note: Our clothing is not fire proof, fire dance in our clothing at your own risk. We do it regularly with no problem.
Q: How can I try on Phoenix Rising Design clothing in person?
A: We only sell our garments direct from our website or at select events. Please refer to our schedule to see where we will be presenting our merchandise. We do not accept drop in visits at our business address.
Q: Does Phoenix Rising Designs take wholesale accounts?
A: Please contact us directly with wholesale inquiries.